NOC Manager Job Description & Requirement

Job Description


·         Supervise a 24x7 Network Operation Center’s (NOC) shift operations and personnel;

·         Assign and manage the work load of shift personnel, as well as escalate resource constraints to Management;

·         Oversee day to day NOC operations, escalations, ticketing and communications with all customers;

·         Further develop process and procedures within the NOC;

·         Update and maintain documentation associated with processes and procedures;

·         Continuously improve and develop systems to proactively monitor the infrastructure we manage;

·         Generate key reports for Management including but not limited to: system availability, service level agreements, ticket resolution and customer issues

·         Subject to call 24 hours, 7 days a week;

·         Responsible for managing outages, SLA, uptime, service availability, root cause analysis;




·         Degree in Engineering (Communications / Electrical & Electronics / Computer Science)

·         CCNA/CCNP/CCIE/ITIL certification is a plus

·         Knowledge in Network concepts; server computing, telecom technologies

·         Understanding of TCP/IP and QOS in the LAN, WAN and WLAN

·         Has understanding of LAN (Layer 2), WAN (Layer 3)  networking protocols and technologies  including switching, routing and security

·         With 5+ year of experience in managing NOC environment;

·         Aware of standard network best practices and integration of all tools;

·         Analytical and problem skills;

·         Ability to interact efficiently with peers and customers is required;

·         Ability to multitask effectively;

·         Immediate position.